Integrative Customer Experience that Elevates
CX is more than measurement, insights, and tech—it's a strategic growth lever and a test of your brand's true mettle
Corollary 4 is a collaborative force that, in tandem with your teams and partners, helps design, unify, and elevate your brand's customer experience—across your business—to generate differentiation and growth. We bring insight, inspiration, and integrative momentum to your strategies for championing employees and winning with customers.
Drive Purposeful Growth
"65% of consumers find a positive experience with a brand to be more influential than great advertising."
Price Waterhouse Coopers
Aligned Strategies and Integrated Experiences Win
Aim Higher
Your organization likely has multiple strategies unfurling at once. How do they all work together? What unites them? Are employees crystal clear on each? To create a true edge, companies have to push beyond the promise of new advertising campaigns, product extensions, or sales programs. Uniting and motivating teams around a truly integrated customer experience can be the tip of breakthrough results. Let us help you aim higher.
Capabilities To Help You Differentiate and Grow
We work in parallel and concert with your teams to align, plan, and create to get results
Strategy integration & translation to plan
Uniquely bringing diverse strategies into unified employee and customer focus
Holistic CX design
& implementation support
Co-creating motivating experiences that inspire and deliver growth
Activation & measurement
+ change management
Bringing intentional experiences to life in meaningful ways you can measure
Transform Employees and Customers into Advocates
Make
Loyalty
Innate
Are your best customers more loyal to you or your competition? Is it always your core product or service that matters most? How can experience be a differentiator and not a detractor? According to research, one in three customers will abandon a brand they love after just one bad experience; 92% would completely abandon a company after two or three negative interactions. In other words, customers have options. Just think of your own buying patterns. Experiential opportunities abound. We'll help you seize them.
Corollary
Definitions
-
A logical truth derived from an existing premise or mathematical proof
-
Something that naturally parallels or accompanies another
4-ward for greater good and growth.
4 Foundational Corollaries
Your brand is your customer experience; your customer experience is your brand.
Takeaway: Customer experience is always right and brand is a reflection of its reality.
Takeaway: Emotion, empathy, tone, texture, and substance matter everywhere—not just in marketing.
Every customer interaction either builds or erodes loyalty; overestimate needs and overdeliver.
Customer experience is organization-wide, not a department; interconnectivity rules.
Takeaway: Tangibly infuse customer experience into your employee culture.
Strategy is only as good as its implementation; invest, test, and manifest 4-ward into success.
Takeaway: Dedicate your most talented resources to making it happen and cultivate cultural fortitude
Let's Discover Something New Together
How you can reach us
614-893-1270
